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REFUND AND CANCELLATION POLICY
iGvault allows customers to request refunds for products under reasonable conditions.
We may issue refunds under the following conditions:
1. Products not received: The products were not delivered to the customer within the scheduled delivery time. In this case, the customer can apply for a refund.
2. Repeat payment: The customer made repeated payment to one order. In this case, we can respect the customer's willingness to give a refund. We will refund one of the payments, or multiple payments (The premise is that the order is not delivered.).
3. Sometimes we need your assistance to verify payment information. If you refuse it or do not respond to our request within 7 days, your order will be cancelled and refunded immediately. For account orders, if you do not complete verification within 2 days, your order will be cancelled and refunded immediately.
4. When your payment amount is less than the order amount, you will have the opportunity to make up the balance. If you refuse it or do not respond within 7 days, your order will be cancelled and refunded immediately.
In the following cases, I am afraid we can not refund to customers:
1. Completed delivery: the products have been delivered to the customer as agreed and consistent with the description.
2. Unpaid Order: The customer is not allowed to apply for a refund for the unpaid order.
3. For any reason other than the reasons listed above in "We may issue refund under the following conditions".
About the refund, please contact our 24/7 online customer service under reasonable conditions. Your refund request will be verified after you submit the order number and the reason for the refund. If the request is approved, The refund will be returned to the customer account or bank card.
*Special case: If you pay by “paysafecard” or “boku”, you should provide a usable Paypal account or Skrill account to get refund.
Refund processing time: We will process the refund request in 5 working days，but the exact time of refund is determined by the processing speed of the different banks.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E- MAIL SENT THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
INDEMNIFICATIONYou agree to indemnify and hold the Company and any of its parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or any terms and conditions it incorporates by reference, or your violation of any law or the rights of a third party.
If any term or provision in these Terms and Conditions is found to be void, against public policy, or unenforceable by a court of competent jurisdiction and such finding or order becomes final and non-appealable, then, the offending provision shall be deemed modified to the extent necessary to make it valid and enforceable. If the offending provision cannot be so modified, then the same shall be deemed stricken here in its entirety, and unless such term or provision is material to the performance of these Terms and Conditions, the remainder of these Terms and Conditions shall survive with the said offending provision eliminated.
ABOUT PAYPAL MASS PAYMENT SETTLEMENT
IGVault is always working on mutural benefits，and for better experience, we will use the safer and easier Paypal Mass Payment. Please refer to the Mass Payment official website for the settlement details .
Personal Data Collection and Use Personal data 'Personal data' means data that can identify you as a specific individual, such as your name, address, phone number, e-mail address, or other contact information, whether at work or at home.
On all Company web sites that collect Personal data, we specifically describe what information is required in order to provide you with the product, service, or feature you have requested.
We collect Personal data when you contact us, when you register with us, when you use our products and services, when you submit an order with us, when you visit our web sites or the web sites of certain of the Company's partners, and when you enter promotions and sweepstakes.
We may collect and process your Personal data due to the direct marketing. Direct marketing is the activity that is intended to offer the goods or services to you by post, telephone or other direct way as well as to inquire the opinion of the Customers about the offered goods and services. If you do not agree with the processing of your Personal data for the direct marketing purposes, the Personal data for the direct marketing is not processed. You are granted with the right to withdraw your consent given for the processing of the Personal data for the purposes of the direct marketing.
When you register with us on this site, you first complete the on-line registration form, which requires you to create a username and password. During registration, you are also required to provide Personal data, which may include name, billing address, shipping address, telephone number, e-mail address. We use this personal data so that we may contact you about the services and products on the site(s) in which you have expressed interest or requested and to facilitate the completion of an order.
Promotions, Contests and Sweepstakes
If you wish to subscribe to the Company's newsletter(s), we will use your name and e-mail address to send the newsletters to you.
Other Information Collected
Some data may be collected automatically every time you visit the Company's web sites, such as cookies and computer data. In addition, data may be collected other independent, third-party sources. We also collect information about which pages you visit within this site. This site visitation data is identified only by a unique URL.
The Company uses both session ID cookies and persistent cookies as part of its interaction with your browser. A cookie is an alphanumeric identifier (a file) that the Company's web sites transfer to your computer's hard drive through a web browser to enable its systems to recognize your browser for record-keeping purposes. A session ID cookie expires when you close your browser, while a persistent cookie remains on your hard drive for an extended period of time.
We use session ID cookies to make it easier for you to navigate the our web sites. We use persistent cookies to identify and track which sections of its web site you most often visit. We also use persistent cookies in areas of its web site you must register, and you are able to customize the information you see, so that you don't have to enter your preferences more than once.
As is true of most web sites, the Company gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, internet services provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. The Company uses this information to analyze trends, to screen for fraud, to administer the Company's sites, to track users' movements around the web sites and to gather demographic information about the Company's user base as a whole.
Clear Gifs (Web Beacons/Web Bugs)
The Company employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that helps it better manage content on its web sites by informing the Company what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.
Information Third Party Sources
To improve services and enhance personalization, the Company may periodically obtain information about you other independent third party sources and add it to our account information. For example, when you visit a site on which the Company advertises, and click through such advertisement, the Company may place cookies on your computer.
Third Party Advertising
The ads that appear time to time on the Company's web sites are delivered to you by a third party. Information about your visits to the sites, such as number of times you have viewed an ad (but not your name, address or other Personal data), is used to serve ads to you.
Special Offers and Updates
The Company collects data about which sections of its web site you visit most often, so that it can send you our newsletter and data about relevant offers, promotions, contests, and sweepstakes which may interest you.
Accordingly, the Company will occasionally send you information on products, services, special deals, promotions and sweepstakes.
The Company may, but is not obligated, to send you strictly service-related announcements or rare occasions when it is necessary to do so. For example, if our service is temporarily suspended for maintenance, we might send you an e-mail.
Generally, you may not opt-out of these communications since they are not promotional in nature. If you do not wish to receive them, you may have the option to deactivate your account.
We also collect data for research purposes and to provide anonymous reporting for internal and external clients. The Company uses the data collected for its own internal marketing and demographic studies to improve customer service and product offerings.
We will communicate with you in response to your inquiries, to provide the products and services you request, and to manage your account. We will communicate with you by e-mail, live chat or telephone, in accordance with your wishes.
The Company stores data that it collects through cookies, log files, and third party sources to create a profile of your preferences, in order to improve the content of the Company's web site for you.
Data Sharing and Disclosure
The Company does not sell or rent any of the data collected to third parties for any purposes, but it shares data with third parties as described below.
The Company discloses the data collected to external service providers necessary to facilitate the following outsourced operations: address verification, fraud screening and order shipping.
Other Third Parties
The Company shares data, including Personal data, with trusted third-party partners so that customers can receive data about third-party offers and promotions that may interest them. These third-party partners do not have independent rights to share the data provided to them by us.
Compliance with Legal Authorities
As required by law, and to enforce customers?or the Company's legal rights, and to comply with local, state, federal and international law, the Company may disclose data to law enforcement agencies.
Choice and Opt-Out
If you no longer wish to receive the Company's promotional communications, you may 'opt-out' of receiving them by following the instructions included in each communication or by e-mailing the Company at [email protected]
links to Other Web Sites
Storage and Security of Personal data Storage
The Company stores the data it collects on computers located in a controlled, secure facility protected physical or electronic unauthorized access, use, or disclosure.
The Company protects the privacy and integrity of the data it collects by employing appropriate administrative protocols, technical safeguards, and physical security controls designed to limit access, detect and prevent the unauthorized access, improper disclosure, alteration, or destruction of the data under its control. The Company transmits the data used by its external service providers for the specific outsourced operations listed above across public and private networks via recognized encryption technologies, such as by using Secure Sockets layer (SSL) software, which encrypts the data you input.
Although the Company follows the procedures set forth above to protect the Personal data submitted to the Company, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while the Company strives to use commercially acceptable means to protect your Personal data, the Company cannot guarantee its absolute security.
If you have any questions about the Company's security on the its web sites, please feel free to send us an e-mail at [email protected]
The Company has a ZERO TOLERANCE policy for Internet fraud or any attempt to access or acquire customer or other information on its web sites via illegal or surreptitious means. The Company works with local, national, and international fraud investigation agencies and employs a variety of electronic and other means to discourage, detect, and intercept fraudulent activities. The Company aggressively prosecutes, to the fullest extent of the law, those perpetrators apprehended conducting fraudulent activities on its web site.
Agencies with which the Company cooperates are: state and local police authorities, the United States Federal Bureau of Investigation, US and International Customs Agencies, and Interpol.